Support

How can we help?

Find the right path for product, app, order, or general Hab12 questions.

Product & setup

Questions about placement, pairing the sensor, starting a session, or using the Hab12 app? Contact support@habtools.com.

Orders & purchasing

For purchase, shipping, return, or order-status questions, contact sales@habtools.com.

Privacy & data

Review the Privacy Policy or contact us if you have a question about data handling or sharing.

General contact

For partnerships, media, or general company questions, contact contact@habtools.com.

When contacting support

If possible, include your phone model, app version, and a short description of what happened. Please do not send sensitive health information unless support specifically asks for information that is necessary to resolve your request.